Web Chat 

Get directly in contact with your customers and reply as a team.

 

Nowadays, it is self-evident that the customer is king. Therefore, it is important to make it as easy as possible for website visitors to get in touch with your business as they all are potential customers. In order to help your visitors with their questions or problems, the Web Chat plugin is very useful. This plugin enables visitors to start an online conversation and employees can directly interact with them. Moreover, employees are able to see the full conversation history, so they can pick up where colleagues left off. Offline messages will be handled as e-mail.

In the live Web Chat, visitors are able to choose a specific department — e.g. Sales or Support, the choices of departments are unlimited — so the incoming web chat messages are directly broadcast to a configured selection of members of the chosen department. Identity information, such as name, e-mail, or phone number can be either mandatory or requested information to start a chat session.   

Implementing the Web Chat plugin to your website is done in only a few clicks. You can also customize its interface for branding purposes and the chat can be rated by the visitor. 

 

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