Features

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- Software solutions become extremely powerful when they can be integrated with virtually any other application. And that's what we envision for iQueue.
  
  You'll be able to completely integrate iQueue with ticket support systems and other solutions that elevate your customer experience.
Chat
- iQueue pushes web chat & WhatsApp communications to members of the relevant team – get directly in contact with your customers.
  - Receive new chat notifications here
  - See full conversation history
  - Reply as a team: pick up where colleagues left off
  - Customize the web chat interface for branding purposes
  Read more...
Mail
- With iQueue’s e-mail plugin employees are able to follow up on e-mails as a team – get notified when new, relevant e-mails require a follow-up
  - Get notified when a new e-mail arrives (in a shared box)
  - Get the number of unanswered e-mails in a glance
  - View the main e-mail aspects of unanswered e-mails
  - Open e-mails with your standard e-mail application
  Read more...
Phone
- In many cases, contact via phone is the most important communication channel – This tool allows you to distribute phone calls efficiently to the right employees.
  - Instantly answer incoming phone calls by the righ employees
  - Distribute calls via various principals like longest-idle and skill-based
  - Record calls — and store the data in the cloud
  - Get relevant voice analytics in a visual, clutter-free dashboard
  Read more...
Facebook
- This Facebook plugin enables you to monitor all relevant comments – and notifies the team when a follow-up is required.
  - Receive Facebook notifications here
  - Monitor comments on Facebook pages
  - Reply to comments as a team
  - Increase customer satisfaction
  Read more...
Twitter
- iQueue’s Twitter plugin enables you to monitor all relevant Tweets and pushes them to the right employees in your team – respond quickly and efficiently!
  - Receive Twitter notifications here
  - Monitor brand mentions and relevant keywords
  - Reply to tweets as a team
  - Increase customer satisfaction
  Read more...

The multi-channel customer happiness tool for contact masters

That brings you streamlined call routing — and chat, social & e-mail combined

AVAILABILITY

CALL FEATURES

E-MAIL FEATURES

SOCIAL

WEB CHAT

WHATSAPP

CALL RECORDING

REPORTS

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Want to know more about all possibilities?

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iQueue's features overview

iQueue's technical feature list

Make me a contact master

FAQ

Can I use iQueue with my own VoIP or cloud telephony solution?
You can use iQueue with any Swyx-powered solution — including OZMO’s cloud telephony solution. It's possible to integrate Swyx with any existing PBX.

We can help you set that up.

Can I easily scale up/down the number of agents?
Yes, you can. Simply disable an agent, and your setup and billing will automatically be modified the next month.

You will only pay for the agents you use: per agent, per month.

How can I make sure iQueue runs flawlessly?
Intratel will completely handle the setup and implementation for your company. Just contact us!

How many Queues can I setup with iQueue?

iQueue offers an unlimited numbers of queues.

Will I need to sign a contract?

No contract. Just a flexible monthly subscription.

Make me a contact master

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